Our products are guaranteed against possible defects in material or workmanship, discovered within a year from the date of purchase (European Union: standard two year warranty).

Scratches on the lenses of your sunglasses are considered normal wear or tear. Therefore they are not covered by the warranty unless you can prove that you already received the article damaged.

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Our customer support schedule is from:

Monday to Friday from 10h00 to 16h00

We would be happy to serve you.

If you return the sunglasses and we determine a defect in material or workmanship, the product will be repaired or replaced.

In this case, shipment costs will be paid by Hanalei.


If, for any reason, you aren´t satisfied with the product, you can return the purchase fully or partially within 14 days from the date of delivery.

Refund payments will be made by the same method as the original purchase.

Shipment costs will be paid by the customer.

Hanalei only accepts returns of articles if in new original condition and properly packed. If those specific conditions are not fulfilled, the return will not be accepted.

In this case, all expenses generated will be paid by the customer. If the customer isn´t willing to keep the returned article Hanalei has initially rejected, Hanalei will keep the article and the amount of money.

Shipping Conditions and Fees

Deliveries will be performed during the bussines hours of the correponding shipping company.

Our shipping fees are :

Free shipping for orders over €40,00: Portugal, Rest of EuropeUSA, Canada, UK and Australia 


24  to  48  hours  € 3,90

Canary Islands  5  business days

* No delivery to  Ceuta  and  Melilla.

* Balearic Islands  2  or  3  days more.


  business days  € 6,00

Rest of Europe

  business days  € 6,00 

USA and Canada

 4  to  5  business days  € 12,00 


 4  to  5  business days  € 12,00  

Rest of the world € 15 

You may be charged customs duties and taxes for your purchase. Hanalei is not responsible for delay in delivery caused by the customs office.

If you return your order to a different adress than the one provided, we will not be held responsible for its loss.