FAQ

Do the spectacle lenses of Hanalei meet the highest requirements?


Yes. All our spectacle lenses have UV 400 protection and protect you from 100 % both UVA and UVB.

They are classified as category 3, which means that they provide a good level of UV protection and a high level of sun glare reduction. Our lenses are polarized, therefore they are perfect for a view without reflections caused by shiny surfaces (e.g. snow, water etc.) giving you the best protection, better vision and comfort.

Our sunglasses meet the following technical standards:

European: EN 1836-2006+A1:2008 y 89/686/EEC

Australian: AN/NZS1067:2003

American: ANSI Z80.3-2008

 

What is the turnaround time?


With the information received, the order delivery will be ranged from 1 to 7 days.

We do not ship to Ceuta and Melilla.

If you choose express shipping, the order delivery will take between 24 to 48 working hours.

We ship worldwide! For any order realized outside of Spain, please contact us for shipping costs and waiting time.

We take all possible steps to ensure you receive your product as fast as possible.

If you want to view the purchase state of your product just send a mail to info@hanaleico.com

 

Shipping Conditions and Fees

Deliveries will be performed during the bussines hours of the correponding shipping company.


Our shipping fees are :

Free shipping for orders over €40,00 : Portugal, Rest of EuropeUSA, Canada, UK and Australia 


Spain 

24  to  48  hours  € 3,90

Canary Islands  5  business days

* No delivery to  Ceuta  and  Melilla.

* Balearic Islands  2  or  3  days more.

Portugal

  business days  € 6,00

Rest of Europe

  business days  € 6,00 

USA and Canada

 4  to  5  business days  € 12,00 

Australia

 4  to  5  business days  € 12,00  


Rest of the world € 15 


You may be charged customs duties and taxes for your purchase. Hanalei is not responsible for delay in delivery caused by the customs office.

If you return your order to a different adress than the one provided, we will not be held responsible for its loss.

 

Which payment methods do we accept?

The customer can choose between credit or debit card, MasterCard, Visa Electron, American Express o PayPal.

 

What should I do if the sunglasses arrive in damaged or in defective condition?

In case of a defective item, contact us at the customer service telephone number:

965 282 420

Or send us an e-mail to info@hanaleico.com

 

What sizes are the sunglasses?

14,00 cm width / 4,80 cm height / 13,70 cm temples

 

Hanalei Sponsorship

Hanalei seeks athletes to endorse the brand. Contact us via email: info@hanaleico.com

 

Hanalei Donation Requests

Hanalei wants to support good causes. Please contact us to inform yourself about how we can cooperate at info@hanaleico.com

 

How to become a Hanalei retailer

If you are interested in being an authorized Hanalei retailer please contact us via email: info@hanaleico.com


Promotions and draws

Our promotions and raffles spread in our marketing campaigns are free of value and therefore guarantee. No exchanges or refunds are accepted. If you find a defect, let us know info@hanaleico.com